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Are Job Families the new IT Management device?

As we move towards to the ‘new’ technology landscape of XaaS, Robotics, Automation, DevOps, Analytics, etc. we must change how we manage IT for the future. Unfortunately many IT organisations still suffer from the herd mentality, managing IT the way they do because everyone else manages their IT that way. Traditionally IT organisation employed two IT Management devices: The Rational Device defined by organisation, structure, rules, metrics The Emotional Device defined by relationships,